Status & uptime

Live status page

https://status.parseo.app

The status page publishes:

• Current health of the public API, webhook delivery pipeline, and dashboard
• Scheduled maintenance windows (announced at least 48h in advance)
• Incident history with full post-mortems
• Per-region uptime percentages (rolling 30/90-day windows)

Programmatic checks

If you need a health signal inside your own infra, call:

curl https://api.parseo.app/api/external/v1/health
# => {"status":"ok"}

This is a shallow liveness check — it's green as long as the HTTP process is serving, even if Redis or Postgres are briefly degraded. Don't alert your on-call from this endpoint; it's designed to avoid pager noise from transient infra blips. Use the status page for incident-level signal.

SLO targets

• Public API availability: 99.9% monthly (≈ 43 minutes of unplanned downtime allowed per month)
• Webhook delivery latency: p95 event-to-first-delivery-attempt under 5 seconds
• Webhook delivery success: 99.5% of attempts reach the partner endpoint and return a 2xx (retries included) within 24 hours

Breaches trigger an incident report on the status page.

Contacting us during incidents

• Support: support@parseo.app — response target 24h on business days, escalate via your account manager for production outages
• Security issues: security@parseo.app — see our security.txt